Chapley Watson • almost 10 years ago
The ONLY way to stop this (from someone who developed these systems)
I've developed call center software before. One in particular allowed me to dial the whole of the United States within hours if I chose (and AT&T wouldn't have shut that session down due to flooding their system).
There are many workarounds to the roadblocks put up to stop Robocalling. You almost can't stop it. One company I worked for had brought in 50 people from a craigslist add to ask "I have a message for you would you like to hear it?". It sounded like an actual live agent but it was a smart system that would hang up on anything other than "Yes". NOTE: I did not know about this at the time.
So how do you kill Robocalling? You make it so slow that it costs more to run the call center than what the sales that are coming in.
This is the bad part: You absolutely beyond a shadow of a doubt must have a piece of hardware in the call chain. Call centers push n amount of calls a second. Considering how many voice mails are hit during a campaign you can see the patterns start to form. Phone number xxx-xxx-xxxx is dialing x numbers a minute and a simple software can trigger a response beep(dtmf)/noise and if the line hangs up then it is enough evidence to barge in on the line and see if it is a press 1 campaign.
The bad: These tones/noise will be addressed by the call center software pretty quickly. The good: You've got hardware that gives you enough data to track line activity and determine if it is a press 1 campaign.
FTC workarounds: Since barging in on a line is illegal... if a number gets flagged by the system, as a possible robocaller, then randomly call some of the numbers dialed, with your own dialer, and ask if the previous call was in fact a robocall. "Was the previous call from xxx-xxx-xxxx a Robocall/unsolicited campaign? say "Yes" or "No"."
WHY this would work? Companies would have to start buying up more lines to try to work around this. Each of these lines would have to dial less than n amount of calls a minute to try and fake the system out. The system should be smart enough to track the patterned history of a line.
If I had a Call center of 30 people (big call center) then I would have to shell out the cash for, at least, 10 lines per person to try and bypass this. Each call would have randomly use a different line. However that doesn't matter because the system should be able to track this.
The ultimate goal is to fine tune the software/hardware that I have to purchase 100+ lines for each of my call center employees to try and bypass this. The cost in hardware/lines to support such a system would effectively destroy most call centers. Soon afterwards the large ones would fall as the patterned call history from a line gets flagged.
Even with this system I could still think of a few ways around this. I will not say what they are. A system like I spoke of though would put a major dent in almost all of the call centers.
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