Michael Mendez • almost 10 years ago
General Suggestion - FTC
This is not submission worthy suggestion.
After analyzing the do-not-call data, the majority of the calls tend to be Card Member Services. One step, if this hasn't already been done, might be to talk to the banks about changing the way their customer support representatives identify themselves. Possibly having them identify the specific bank in their greeting. The generic "Card Member Services" greeting that some organizations use when legit card holders call for service provides financial organizations with no legal grounds to seek damages from fraudulent call centers.
Although changing their greeting is one step, the FTC in partnership with financial organizations may want to start a campaign to bring consumer awareness of fraudulent "Cardmember Services" robocalls. An informed consumer will be less likely to give over information, thus making the "Cardmember Services" scam less profitable. To keep costs low, working with major banks to identify what the "At Risk" population (Based on reported fraud resulting from robocalls) is and targeting the campaign at that demographic should help reduce the probability of a profitable robocall.
The fact that we continue to see "Card Member Services" being used by robocallers confirms that someone is falling for these services/scams
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