Kenneth Lyon • almost 10 years ago
Communication is the problem
When people don't report a problem, it is near impossible to fix it. The solution must be one the public can, and will, easily adopt.
My Suggested Procedure: Create an easy to remember number for people to text or call, such as 999, after they have received an unwelcome or potentially illegal call. By establishing protocols with the telecoms for them to automatically submit to a Federal database the last number their customer was contacted by when their customers text or call that number, significant outliers for registering complaints could then be easily identified and have their records pulled for further investigation.
The Government would more quickly identify which callers are harassing the public, the public gains a streamlined route to file complaints, and we all come out ahead for it.
Thoughts, potential problems, collaborations, or follow-ups to this suggestion?
(One point of clarification: There's no reason a caller would need to do anything save send a blank text or wait for one dial tone, making it a quick procedure requiring no additional interaction from the customer. I think that convenience would substantially increase uptake.)
Comments are closed.